We know that customers return more after Christmas than any other time of year, in fact it’s even got its own national holiday: National Returns Day. Royal Mail has predicted that this one day can see 63% more returns compared to an average day in December (Royal Mail, Delivery Matters Report, 2021).
And this Peak, 41% of consumers plan to shop online more than before (Pitney Bowes, 2021). So, while you may be getting ready for what’s set to be the ‘biggest peak ever’, are you ready for the after effect of returns?
57% of retailers say returns have a negative impact on the day-to-day running of their business (Barclaycard, 2021) – which is something you’ll want to avoid after a busy peak season!
It’s no secret that returns have gone digital. Many of the UK’s biggest retailers now enable customers to submit returns online. But how can technology like this help you ease the burden of returns and reduce the impact on your bottom line?